Shipping policy

UK Delivery

The standard shipping rate for all orders under £75 within the UK is a flat rate of £5. Orders of £75 or over will be shipped free. However please note that certain items are excluded from this, such as aerosol sprays and solvents. These items will be indicated in their product descriptions and incur a surcharge at checkout.

Standard UK delivery is usually Royal Mail 48 Tracked and should take 1-3 days from dispatch. For larger packages within the UK we may decide to use a different service depending on the best deal we can get to manage the cost. Non-mainland UK orders that are over 2kg will incur an additional charge due to increased costs imposed by the postal/courier services. These will be indicated where possible at checkout or if there is a problem we will contact you to discuss..

NON UK Delivery

Please be aware you are still liable for any customs and import duty in your own country so bear that in mind when placing your order. The standard shipping rate for orders outside mainland UK depends upon whether the order is being sent to the European Union or not and the weight/size of the order. Please check the checkout screen for the shipping costs related to your order.

All non UK orders arw now shipped by Royal Mail International Tracked The price for these delivery options is dependent on the weight/size of your order.

Overlord Games LTD now operates under DDU (Delivery Duty Unpaid). This means that the receiver/customer will be contacted by Customs once their shipment has arrived in the country and will have to settle any charges in order for Customs to release the shipment and have it delivered. We are not responsible for any of these charges and we suggest you contact your country's customs office to establish what charges you may or may not be liable for. By purchasing you agree you are aware you are liable for these charges.

UK Deliveries

We send our items via Royal Mail 48. Deliveries should arrive within 1-3 working days of being posted. Royal Mail state that 90% of their RM48 mail arrives within 2 days, however, its not guaranteed. If yours still hasn't arrived they give the following advice:

Is it less than 4 working days since the item was posted to you?

If so, hold tight, it's probably on its way but may have been held up by an incomplete address, no Postcode, or unusual circumstances.

Has it been between 4 and 14 working days since the item was posted to you?

If so, your mail is officially delayed and you should check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where mail may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.

Have 14 working days passed since the item was posted to you?

The Royal Mail will now class your item as lost. You must email us clearly declaring that you have not received the item. We will use this email as evidence in our claim for a lost item and you may be contacted by the Royal Mail in regard to this. When we receive your emailed declaration will either send you a replacement or give you a refund.

Please send us an email at Overlordgamesstore@gmail.com stating your order reference number and confirming that you have never received the item as we will pursue the issue with the Royal Mail for compensation and your letter will be used as evidence.

NOTE: We cannot refund or replace items that the Royal Mail has lost until after 14 working days have passed and we cannot always offer refunds in these situations where we can provide proof of delivery.

 

Non-UK Deliveries

Delivery to Non-UK destinations vary. Many European deliveries are sent via your local postal service, for example, Deutsche Post in Germany or La Poste in France, and can take only 3 or 4 days to arrive. Other destinations use different services.

For deliveries to Non-UK destinations we must wait until 20 working days for deliveries to Europe, and 25 working days for the rest of the World have passed before we can officially class your item as lost. If this is the case you must email us clearly declaring that you have not received the item. We will use this email as evidence in our claim for a lost item and you may be contacted by the delivery company in regard to this. When we receive your emailed declaration will either send you a replacement or give you a refund.

Please send us an email at info@overlordgames.co.uk stating your order reference number and confirming that you have never received the item as we will pursue the issue with the Royal Mail for compensation and your letter will be used as evidence.

NOTE: We cannot refund or replace lost items destined for Non-UK addresses until 25 working days have passed and we cannot always offer refunds in these situations where we can provide proof of delivery.

 

What happens on Bank Holiday Weekends?

Please allow additional time for your orders to arrive over the bank holiday. We suggest allowing an additional 2-3 days for your packages to arrive to allow for delays within the system.